Clients who choose DNA Worldwide are looking for a high level of customer service along with scientific accuracy and speedy results. With DNA Worldwide, you will have a dedicated case manager that you can call directly who will be available to answer questions before AND after your test is complete.

No one expects to have additional questions after the test but many clients do. We believe in complete client satisfaction which means that our service does not end after we call you to give you the results. 

What about £99 DNA Paternity Tests?

Their are a few companies that have started to offer DNA Tests for just £99. What may seem like a great deal, are too good to be true offers. We have researched the true cost and pitfalls of using these companies and before selecting a DNA company, the price cutting methods they use are listed below.

Hidden Fees

What at first may appear like a £99 Paternity test can actually cost  between £140 & £190. Many of these "cheap" prices do not include important things such as:

• Initial sample collection kit cost
• Postage and Delivery
• Extra costs if samples collected separately
• The printed DNA testing report
• Phone customer care and support
• Cost for additional kits if the lab was unable to extract enough DNA from the first sample
• Cost for additional reports for each person

DNA Worldwide costs are the complete costs, no hidden fees and no charges for additional reports or if two people are being tested at different locations

Lack of Experience

Our Laboratory staff are highly trained and experienced at Paternity testing. Many companies that offer cheap tests employee only university students at low pay levels with little experience of complex relationship testing.

The team of over 40 scientists at DNA Worldwide's Laboratory have hundreds of years experience and have been called upon to conduct complex DNA Testing for identification, paternity and legal estate disputes.

 

How do we know their customer care is not sufficient?

Because they call DNA Worldwide with their questions after the testing is complete. Many clients who made their decision because of a cheap price have called us because they cannot get anyone to help them with questions or concerns after they have paid their money and received their results.

The DNA Worldwide Price includes everything. Many tests that appear cheaper upfront mean you end up paying extra for.

How do we know their quality is not upto standard?

Because we were asked to perform retesting for results that were initially reported incorrectly from a lab that offered suspiciously low pricing and that was accredited by AABB, ISO17025.

In one case, the results revealed that the man tested was not the father. After much protesting from the mother, the same lab retested the samples and came to the completely opposite conclusion and said that he was the father. DNA Worldwide was hired to determine which set of results were correct and our testing revealed the man was in fact the father and we also revealed the error in their scientific approach. 

Another case involved a Pre-Natal DNA Test. One company came to the a different result for the testing and after DNA Worldwide conducted further tests, it was revealed the other company had incorrectly tested and reported the samples.

These are only two examples of how we have helped clients who were enticed by cheap pricing.

At DNA Worldwide, you can trust that we have an experienced client support and technical staff that delivers the highest level of service and accuracy.  If these are important to you, we look forward to being your lab of choice.